December 24: National Consumer Rights Day

December 24 was National Consumer Rights Day.

I keep getting queries about where to complain and how to complain about consumer issues from harrassed consumers on my posts about consumer rights. I try to suggest them to file an online complaint at  You can seek tips to filing a consumer court here in Interview with Amit, a consumer court case winner. Also, seek telephone counselling at The National Consumer Helpline by dialling the toll-free number 1800-11-4000.

Gujrat, on Wednesday, became first state to launch its own toll-free line for consumers. It  launched the Consumer Education and Research Centre (CERC) on the National Consumer Day.  People in the state of Gujrat will have to call this number  – 18002330222.

Login to Adhikaar group at yahoo here: to seek specific queries or advice. It is an initiative closely supported by a consumer court case winner Lt. Col. Rajesh Yadav. You can join Adhikaar group here.

Hope you had a Merry Christmas! 🙂

Update: A reader commented with this web site for online consumer court. He says after lodging a complaint with this site, they got back to him with a solution. He was facing trouble with a marin insurance from ICICI bank. Try it out! Thank you, you anonymous reader! 🙂

Related Posts:

December 24: National Consumer Rights Day
Consumer Rights: 5 Random Facts
Interview with Consumer Rights Activist: Amit

23 Responses to “December 24: National Consumer Rights Day”

  1. 1 Smita December 26, 2008 at 7:10 pm

    This is a very useful post. Half the time we kee cribbing about lack of means to complain and are not even aware of tools which we have.

    I had even read about this site where you can chose the worst service provider of the year, there was article in HT. Will try to add the link tomorrow.

    And I would love to add that of all the things we criticse Gujarat for, it has one of the best CM’s he not only says but acts on things which benefits his people….hardly any politcian does that…and saying this on the basis of experience…having stayed there for 5 years I have seen phenomenal dev…

  2. 2 Arpit December 26, 2008 at 10:56 pm

    poonam, also there are ngo’s within delhi itself including VOICE , Common cause which are doing significant work. you can include these one’s as well
    yeah christmas was joyful……withering made steamed vegetables with garlic bread 😀

  3. 3 Reema December 26, 2008 at 11:11 pm

    Thanks for the links. Hope u had a wonderful Christmas.

  4. 4 manushi December 27, 2008 at 12:28 am

    merry christmas (belated) 🙂 ….this post was enlightening….read the interveiw…didnt know we could actually file a case for overcharging in snackbars…. kudos to Amit who fought for his rights which none of us actually bother about….

  5. 5 Amit December 27, 2008 at 9:34 am

    Thanks for all the information. Most of us don’t know about all such details except the mere fact that something like this exists.

  6. 6 praneshachar December 27, 2008 at 5:30 pm

    very informative and again as usual right on dot, national consumer rights day. your commitment is to the core keep going and we wholeheartedly wish you all the best
    I had a flash back of some of your interviews why of late no interviews yes I know you were busy with awards now u can resume earlier the better

  7. 7 Quality Tale December 27, 2008 at 7:07 pm

    We people just remember this day because it comes in calender year and noting else…as everyone’s busy schedule moves on peacefully we forget it and moved away…that is the history of this day … that we called it National Consumer Rights Day”…

  8. 8 Kiran December 28, 2008 at 9:59 pm

    Thank you for the very useful informations and links. Merry Christmas and a Happy 2009 🙂

  9. 9 arvind December 28, 2008 at 11:03 pm

    thats quite an useful post 🙂

  10. 10 nautankey December 29, 2008 at 4:37 pm

    That was pretty useful. Looks like most of us will need these links at some point of time. Happy new year

  11. 11 shaaakspsyco December 30, 2008 at 9:54 am

    Excellent info.

  12. 12 sakhi December 30, 2008 at 10:07 am

    Thanks for the info! 🙂

  13. 13 Poonam Sharma December 30, 2008 at 4:31 pm

    @Smita: Thanks, Smita! Do send me link to that HT article, it could be useful. As for Gujrat, I have met muslim gujjus gloating over development. Yes, state has prospered but I hope it remains peaceful too.

    @Arpit: Yes, there is NGO called VOICE. Last I visited their Web site it required paid membership to access any worthwhile info and advice. Free membership didnt earn me much. Yes, wothering told me about your culinery demands. You forgot to mention the cake whose recipe was much sought after. 😉

    @Reema: You are welcome. My Christmas was peaceful. What about yours?

    @Manushi: As must be evident from Amit’s interview, it takes time but you can fight over some things. 🙂

    @Praneshachar: Awards have finished. I have no idea who to interview next. No worthwhile candidate in sight. Though that I get so many queries on my blog, I should write a posts that helps them all.

    @Amit: Well, you know know, you could write about on your blog so that others may know too. 😀

    @Qualitytales: You are so right. We ignore it on so many days. But sometimes, we have to take a stand. I remember haggling, quarreling with credit card companies and service providers over every small thing. Even that takes time. So far I havnt had the occassion to file a court case.

    @Kiran: Thank you! Hope you had a great Christmas and have a great 2009 ahead! 🙂

    @Arvind, Nautankey, Shaaksspysco, Sakhi: You are welcome to the info. Please feel free to pass on more info if you stumble across it. 🙂

  14. 14 kanagu December 30, 2008 at 6:23 pm

    Thanks for this useful information 🙂

  15. 15 Arpit December 31, 2008 at 12:18 am

    oh actually the much awaited cake couldnt be made! ……shortage of cocoa powder 😀
    and happy new year 😛

  16. 16 Poonam Sharma December 31, 2008 at 9:40 am

    @kanagu: YOu are welcome.

    @Arpit: That’s sad to hear. Reason is sillier though, lack of cocoa powder 🙂

  17. 17 Arpit December 31, 2008 at 1:52 pm

    oh yes……..we searched for it in all the nearby market…….i guess it was christmas……thats why 😛

    That’s sad! 😦 Shopkeepers should stock these more around teh Christmas. This happens only in India. 🙂

  18. 18 kochuthresiamma p j January 6, 2009 at 12:51 pm

    hey, that’s real useful information. tahnks

    Glad to know that it was useful, thank you! 🙂

  19. 19 Poonam Gharat May 21, 2009 at 10:15 am

    I have made complete payment against my home loan A/c LBMUM00000405395 on
    > 21st April 2009. As per ICICI bank, after payment its take 16 days to
    > dispatch original documents after forclosure of the loan. Its been more
    > that 16 days since i made complete payment against my loan. Till today i
    > have not received any communication regarding the same and making multiple
    > calls and visitng home loan branch has not resulted in anything. I need my
    > original documents ASAP
    > ICICI bank charges interest for everyday if EMI is late or not paid.. in
    > this case bank should be charges for not following their standard
    > procedure
    > Consequences : I have visited Home loan branch 2 times taking off from my
    > work… this is resulted in spending my personal leaves..
    > If i do not receive the original documents in time, i am going to loose a
    > good deal of sales of this property.. which will be big loss to me
    > calling ICICI bank multiple times is also of not help which resultes in
    > waste of my time money for calling

    I want to take serious action against ICICI bank and charge them the way charge interest to the people for delay in EMI. It is really a harrasment and ICICI bank should get penalised in big way. They should be also penalised for saying ” HUM Hai na” or they should be forced to write ” Hum Hai Na.. to suck your Blood”


  20. 20 Poonam Gharat May 21, 2009 at 10:17 am

    Need help here to take serious action against them.. i have already made compaints at CORE centre.. ICICI bank is shamless and asking more days for the same. Its been more than 10 days since that complaint

  21. 21 siddharth March 21, 2011 at 1:40 pm

    My name is Siddharth Jogan, i am from Mumbai ( Maharashtra). i want to lodge an complaint of a Dixit Electronics. 3,4 S.V shah bldg. M.V Road, opp police stn ( Andheri East) mumbai-69 for taking more price of the mobile then the actual price. Actually at 10th march 2011 i bought a new mobile MICROMAX PSYCH MOBILE model X 505 from the same shop mentioned above. But the shopkeeper has sold the model with a higher price then it’s actual price. and also the memory card is free with this model but he taken charges from me for the same

    When i suspect and enquire about the price i come to know that the price of the mobile is 3,600 but he sold to me at price of 4100/- he taken 500/- extra from me. when i approach him to give my extra money he has taken but he denied, and said do whatever u want to do and abuse me.

    Dear sir/madam i am seeking a justice from u to stop this steeling from customers by shopkeepers. Please help. The relief i want is to get my 500/- Rs back

    Kindly find the attached bill above.

    Thanks & Regards

    Mob : 97734983682

  1. 1 Poonam Sharma, Indian Woman Blogger & Instructional Designer. Interview - Part 2 Trackback on January 14, 2010 at 8:57 pm

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