Consumer Rights Awareness II » Jaago Grahak Jaago

Accountability to Consumers

53 Responses to “Jaago Grahak Jaago”

  1. 1 Navjot Kaur November 1, 2007 at 11:16 am

    Can anyone please guide me where to post complain for weights and measures online?

    Poonam: Navjot, I did not know about this much. As far as my knowledge, all online consumer complaints are made at But I did a quick search and found this.

    1. Weights and measures complaint is made to legal metrology department.
    2. Weights and measures law is on this governement Web site: Weights and Measues is section number 6 on this page.
    3. Here is a Mumbai Mirror story that has a legal metrology department number as 22023354 at the end of the story. I think this number is for Mumbai city.
    If you give me time, I will search metrology department details specific for you city.

    Mumbai Mirror story is at:

    I hope this info was useful.

  2. 4 siddhant June 4, 2008 at 3:46 pm

    I have a project on consumer rights and I want a case study (short story) on consumer rights !
    Pls reply as fast as possible ………!!!

    Poonam: Siddhant, there are lot of articles about consumer rights on this post. You can read them by selecting Consumer Rights from the categories dropdown list. For your ease, here is the search result page:

    Also, you can read consumer rights activist Pushpa Girimaji’s columns iin newspaper to select the case study that interests you.

  3. 5 RANJAN November 20, 2008 at 2:10 pm

    i would like to register the complaint against sbi credit cards but i dont know how.



    Ranjan, I know how SBI cards are, I cancelled my card with them after being overcharged when I hadnt even swiped the card even once. Visit this page, contact them at their email given in their Contact page.

    You can lodge an online complaint at consumer court here at:

    How to file a consumer court case: please read these two interviews with consumer court case winners:

    Interview with Lt. COl. Rajesh Pratap:

    Interview with Amit:

    I hope this info helps!

  4. 6 GOPAL LAL MOUR December 4, 2008 at 5:08 pm

    Dear Sir,

    I Complain for Internet bill for four time but not solve my problem matter you are understand from this latter.

    23rd November 2008

    The D.E.(MDF/TR), Marol Tele. Exch.
    Mahanagar Telephone Nigam Ltd.
    MIDC, Central Road,
    Marol Naka, Andheri (E)
    Mumbai – 400 093

    Kind Attn: Mr. Singh


    Sub: Correction our bill as per contract our letter dated 2nd September 2008 & 16th October 2008.

    Dear Sir,

    With reference to your latter no. DE (MDF/TR/MRL/28301622/08-09 dated 21st November 2008 our plan changed and you inform me that in plan 2399 no day & night free plan and facility available only 4 GB i.e. 4096 MB is free for 30 days in a month only & remaining has been charged @ 0.70 paise per MB but you not inform this information before change our plan, and by mistake your department signed a latter for free unlimited day & night usage & download (Xerox copy already submit) but this folt from your side & as per signed latter we are used facility and after that you are send a bill for Rs. 9457 total amount and internet charge Rs. (1799 + 5338 = 7173).

    I requested to you please look the matter my customer ID No. 2081161622 and telephone no. 28301622 at our office 14, Key Tuo Industrial Estate, Kondivita Road, MIDC, Andheri (E), Mumbai.

    I have already compliant three times but your department cut our telephone line and internet without any information.

    I visit to your MTNL office Marol Andheri – Mumbai as per gate pass no. 6000 dated 21st November 2008 at 12.00 Noon & meet your engineer & receive a latter for tariff of our plan dated 21st November 2008.

    I requested to you please look the matter urgently and change our bill as per terms condition and give change bill Copy because our all work done with internet, so many problem with our communication and business otherwise I forcely go to consumer court because I puzzled your system.

    Kindly do the needful earliest.

    Thanking you,

    Yours truly,

    (Gopal Lal Mour)

    Enclosed: Xerox copy of your latter DE (MDF/TR/MRL/28301622/08-09 dt: 21st November 2008.

    CC: K. Swaminathan , Chief Account Officer (CSMS & CG)

  5. 7 Arif Khan December 23, 2008 at 9:14 pm


    Actually i need to understand where to log the hospital related complaints

    My father was admitted in the hospital which is not the supespeciality hospital but they have charged 32 thousand rupees other than Medicines and you surprise to know the cause . The Cause was removal of Prostrate gland and in three days they have charged 32 thoushand bugs which was double the charges which were communicated before

    in the detail of the bill they have even inrease the Nurse charges, Doctors Visit,even then Operation Theatre make ready charges was 4000 rs etc.. , which i have told them this is not correct but they (HOspital management) started abusing us

    Hence i have decided to move to the consumer forum

    Kindly suggest me the correct way and approach to fight with such bodies.

    Waiting for your reply .

    it will be highly appreciated if you respond this mail on urgent basis.



  6. 8 consumercourt December 28, 2008 at 9:45 pm

    Hi, Consumer issues are rising and some company are not taking any action against it, a company which i know is ICICI , a top shop financial institute but when we are talking about their services is nearly in minus, the sales team is very good they just told you many fake things and if you called them for the services they switch off their mobile phone, I had a marin insurance from ICICI, poor and pathetic service the only word for them, finally i knocked the online consumer court door and submit my complaint over their, they replied me within no time with the proper solution. If someone is facing any problem with ICICI just drag them to the consumer court. They want this only

  7. 9 JASSI December 31, 2008 at 12:09 pm


  8. 10 Poonam Sharma January 7, 2009 at 2:44 pm

    @All: I have written this post specifically to guide you where you can find the requisite help.

    Hope this helps! I urge you to login Adhikaar group at yahoo.

  9. 11 Sumit February 2, 2009 at 10:20 pm

    plz send me the latest case studies on consumer protection as soon as possible….

  10. 12 Jitender Kathuria February 4, 2009 at 6:09 pm

    Hi, i would like to register the complaint against PF office, because i submitted my PF Form as on may 2008, but still i didn’t get my PF. So Kindly provide the right way to resolve for the same

  11. 13 sandesh February 5, 2009 at 9:30 pm

    hi i want to know that can i complain regarding higher price charged on cold drinks for cooling ??????plz help me how and what i have to do????????mail me if anyone know about it on my email id :-

  12. 14 Poonam Sharma February 6, 2009 at 10:31 am

    @Sumit: I have no such case studies to share. However you can check out all the links I have on this blog here:

    @Jitender: Do a follow up at PF. Try using phone numbers/links mentioned here in this post:

    I hope it helps.

    @Sandesh: YOu can fight overcharging MRP. Read Amit;s interview her, he did win a case at consumer court:

    Here is Part 2 of Amit’s interview:

    Hope this helps!

  13. 15 Samim Ahamed March 3, 2009 at 6:45 pm


    This is Samim Ahamed.I have complain against sparkwholesales.I have ordered on 10th feb for LONGIES watch to them.But still i did’t got my order.To get my order i call them several times but they give different excuses and sometimes told order despatched.I asked them consignment no(DTDC as they told).They gave a no,but its not exist which i clarified through DTDC courier service.Again I call them and asked the matter..but they told at the despatched order return.They are giving so many excuses.I think its a fake website( from where i buied that watch.They makes fool the people.

    DTDC Consignment No H58084893
    My contact no 9953701309

    Please take steps against that shop.
    shop address is given below
    M/s. SparkWholeSales
    SPARK Building, Plot no- 1,
    Survey no-69/1,
    Hasmatpet Road, Surya Enclave, Tirumalgiri,
    Andhra Pradesh, India
    Land mark- Near Tirumalgiri cross roads.
    Tel No. 0091-40-69995564

    Hi Samim, I am not from Consumer Complaints Redressal Department. I guess if nothing works you should call consumer helpline. Please read this post to learn more:

  14. 16 Nimmy March 4, 2009 at 1:38 pm

    Hey Poonam,you are doing a great service by spreading awareness-which is what we aan janta lacks..Thanks..I hope your work helps a better lot and is appreciated…

  15. 17 karan chugh March 9, 2009 at 3:18 pm


    this mail i sent to motorola but no action has been taken.

    i have purchased motorola A810 from Mobile store
    amritsar on 3oth nov. 2008, But after 5-7 days it created the problems & swithced off in 3-4 hours after full charge.i have already complaint by mail & phone to ur c.c but no solution resolves.But after that going tro ur service center & they said the problem in battery but after the replacement of battery again same problem occur.upto which i think the problem in cell
    phone not in battery.i have also purchase one more phone
    Motorola E6 but that is working good. please replace my phone with new one.

    With Regards
    Karan Chugh
    09878664742 (M)

    Hi Karan, I am not from Consumer Complaints Redressal Department. I guess if nothing works you should call consumer helpline. Please read this post to learn more:

  16. 18 dhruvin shah March 19, 2009 at 12:09 am

    i have a nokia 5310 express music mobile phone. Not even 9 months i have used this phone and so many problems have arised.
    I have given this mobile thrice in warranty but no action has been taken and the same problem has been persisted without any improvement. I even requested them to replace my piece but i did not get any proper response from the customer care department.
    My phone’s bluetooth isn’t working, i cant talk properly to other person due voice cut, my phone gets disconnected automatically, and lastly there still exists keypad problems in my phone.

    After looking at all these problems no solution has been brought about by the Nokia people.

    I hope u will surely help me out and bring a solution to this problem as soon as possible because i jus cant afford to visit the nokia care centre every now and then.

    with regards,
    Dhruvin Shah

    Hi Dhruvin, I am not from Consumer Complaints Redressal Department. I guess if nothing works you should call consumer helpline. Please read this post to learn more:

  17. 19 m.iha March 19, 2009 at 8:55 pm

    i have sent consginment through your services vide booking no. F04221602 dated 14 .3.09 from deihi to lucknow but not delevered til 19.3.09

  18. 20 Deepak March 25, 2009 at 4:41 pm

    May kindly intimate about the matter that if any of the persona is selling the olive oil of one of the private company without any bill and the mark printed as Govt. of India on the same product. Then in this case being a consumer what is supposed to do by me about the product.
    Please clarify that what could be done by me in the public interest.

    I guess without bill you can’t do much to show as proof. But you can find more witnesses or a group of people and can lodge a case in consumer court in public interest. Report this private company in online complaint first at

  19. 21 vikas samania April 14, 2009 at 1:15 pm

    I have taken admission in Emba course through webcom delhi southex in Kanrnataka state open university, they overcharged and also given wrong information for elective courses. What i have to do? they are not giving my fee back? please help and mail me on

  20. 22 Ashish April 26, 2009 at 6:33 pm

    Well I had heard that no mobile operator organization can charge a customer any Tax if the subscriber is going ahead with the easy recharge? is it true? and if yes, then why every operator is doing that or it’s just the shopkeepers playing up?

  21. 23 Ashish April 26, 2009 at 6:36 pm

    Why there’s a rate variation in the rates of the car manufaturing company’s on their websites and in the dealerships? if this is illegal can this be reported?

  22. 24 Manish May 29, 2009 at 6:33 pm

    I have purchased DELL Laptop a month ago. For last one week its not working, lodged a complain, but no response. Can anyone tell me the address of DELL corporate office in INDIA on my mail id

  23. 25 B.Bhaskar Rao June 7, 2009 at 8:42 pm



  24. 26 Maninder Kumar June 11, 2009 at 4:35 pm

    my complante is our village sarpanch name Ramesh Chand make a geli(Road) in our village he used bad material we also complante give B.D.O(Block Devlopment Officer) but not any action so sir please take the action
    Yours faithfully
    Maninder Kumar Village Thaska
    P.O. Mehmad Pur Teh. Jagdhari
    Distt. Yamunanager(Haryana)133204
    Contact No. 09991327290

  25. 27 Siddhesh June 23, 2009 at 11:00 pm

    Hello Sir/Madam,
    I want to file a complaint against the well known Nokia Inc. for selling me faulty mobile phone.Where and whom should I approach so that I can lodge a complaint?
    Thanking you.

  26. 28 Revathi June 28, 2009 at 10:12 am

    Can anybody guide me to whom I can file a complaint on my cable TV service provider(Hathway cable & Datacom Pvt Ltd). The service provder charges hefty amount as deposit(1500Rs) and as monthly subscription(250 to 300Rs) for providing basic cable services. The quality of signal is very pathetic and their customer service numbers are never accessible. If we complain about the signal quality when they come down to the residence to collect the money and request them to rectify the issue and inquire about the procedure to include a popular channel in the basic band, the cable operator replies ‘This is what we will provide. If you want keep it, else disconnect the cable’. This is totally unfair as they very well know that there are no competitors in this space and customers have to live with the same service provider. Can anybody please guide me on whom I can complain to against the atrocity from the cable service provider.

  27. 29 rajat garg June 29, 2009 at 5:06 pm

    dear sir,
    i have sugeestion that 80% part of the polybeg should be transparent for customer satisfaction

  28. 30 Prakash Hiranandani July 2, 2009 at 10:51 pm

    Hello Sir Madam,

    Can anybody help me with where should I make the complaint for the well known Insurance Co – IFFCO TOKIO MOTOR INSURANCE
    I was cheated by IFFCO TOKIO.
    I renewed the IFFCO TOKIO motor policy from one of the hero honda outlet in kurla .
    I recevied the policy within 10 days.
    later after six months I met with an accident and I went for a Claim for my two wheller and I came to know that the Policy was fraud.
    Awaiting for your positive reply

    Prakash Hiranandani

  29. 31 parveen kumar July 4, 2009 at 11:46 am

    Hello Sir Madam,

    Can anybody help me with where should I make the complaint for the well known AXIS BANK LTD. GURGAON BRANCH
    I was cheated by AXIS BANK LTD

    I went for a Claim for my A/C and I came to know that the was fraud.

    Awaiting for your positive reply



  30. 32 parveen kumar July 4, 2009 at 12:05 pm


    this Complained axis bank but no action has been taken.

    I AM FACING THIS PROBLEM SIENCE AXIS BANK .WITH THIS PROBLEM PLEASE GIVE ME ANY GOOD SOLUSION FOR THIS PROBLEM I hope u will surely help me out and bring a solution to this problem as soon as possible I WILL BE THANK FULL FOR YOU.

    Waiting for your reply .
    PARVEEN kumar

  31. 33 parveen kumar July 4, 2009 at 12:06 pm


    this Complained axis bank but no action has been taken.

    I AM FACING THIS PROBLEM SIENCE AXIS BANK .WITH THIS PROBLEM PLEASE GIVE ME ANY GOOD SOLUSION FOR THIS PROBLEM I hope u will surely help me out and bring a solution to this problem as soon as possible I WILL BE THANK FULL FOR YOU.

    Waiting for your reply .
    PARVEEN kumar

  32. 34 Leela July 16, 2009 at 11:57 am


    We have bought a Rot iron bed and sofa set from hypercity vashi branch, while purchasing lot of promises were made for product quality and 1 year warranty and replacemnt if there was defect…all these promises were made, we have used it for hardly 10 days and the rot iron bed is chipping and when it chips what i see is rusted iron beneath it, when i go back to Hpercity they turn back to say they dont guarantee furniture and after a long argument, they finally got convinced to come and chek the bed and if possible they will repair it, if reparing is not the solution then they wont be giving any replacement.

    I am very disaapointed with this. tell me where should i go with this problem.


  33. 35 Dr.P.Bhagchandani July 28, 2009 at 3:52 pm

    Sir I installed a dish tv (digi box no.056SAAZ23YS44072)from dealer(ID NO.8771 011 500436702-03)on 19.09.05 with a promise that for one year we would view all zee channels without any extra charge after that for all the paid channels I have to pay accordingly and free channels can be viewd without any charge.But they did not follow up the promise,it was extreme when the national channel was unavailable.So I had to pay Rs.890 on 21.06.07,Rs.1080 on 14.12.07 and Rs. 1800 on 16.12.08 but sorry to say that oftenly signals disappear,on complaint to dealer a man comes start channels and charges Rs.100 everytime.I have complaints so many times to by Email,but I get signals only for few days after every complaint.Now I am fedup please help me.

  34. 36 Sameer Kulkarni August 12, 2009 at 1:09 pm

    Hi All,

    I had taken loans from couple of banks, few years ago, when I was Married. Now I am seperated since 2007. Me and my wife had taken these loans to set-up the house.
    Since we seperated, neither of us made the repayment to these Banks. (Personal Loans from Barclays, ICICI & GE Country Wide). I never received any call since 2 years for the repayment. Now all these have come to me together.

    I am geting threatening calls from the colletion agencies. They threaten me of coming to my home & office.
    I am going through a mental trauma.

    Can some one please HELP ME…

  35. 37 manpreet singh August 22, 2009 at 11:19 pm

    Axis Bank kee naraina branch new delhi kee operation manager apni post ke layaak nahi he is madam ko yahaa se badal denaa chahiye.

  36. 38 yogendra sonker December 21, 2009 at 3:39 pm

    Hello sir
    I am complaint against Indane gas agency
    I have booked my LPG Gas cylender last month
    7th november 2009 but we have not recieved till date.Please take action immediate. Gas agency name
    Sarvatra Gas agency Bram nagar kanpur phone no.0512 2554511, 2543212.

  37. 39 PRAKASH October 19, 2010 at 11:00 am


  38. 40 Nidhi Gupta November 12, 2010 at 4:52 pm

    I have purchased a discount card having additional Bumper offer of Kapil’s Academy & salon from Dastak Advertising on 20.10.2010 at Rs. 599.They registered me under Validation No. E050 and its mentioned under the rules of use that you have to book your appointment on one day advance but during Deepawali I have called the helpline No. two days in advance but they failed to give me the appointment and when I mentioned them that at the time of selling the card they assured me about my appointment if I call one day before for the booking of the appointment and the same is also mentioned in the card. Mr. Vijay Sharma talked to me very rudely and denied the appointment. I call them again and asked for my money back if they fail to give me the appointment then Miss Jyoti assured me the appointment after talking to Mr. Sharma and told me that she will call me for the time of my appointment within an hour but when she failed to call me I again made a call and had a talk to Mr. Sharma but they didn’t consider my request and switched off the mobile.
    Plz guide me where to register my complain because I know more people whom they have cheated in the same manner.


    • 41 Poonam Sharma November 12, 2010 at 5:13 pm

      Hi Nidhi,

      First of all it is commendable that you do not want to let this go easily and want to fight it.

      You should file a complaint in the consumer court of your area. Provide all references to proofs and documents you have. It is advisable that you also combine the complaints of as many people as possible. Look up the addresses of the consumer court on Internet.

      Regards, Poonam

  39. 42 bhagwan mane January 6, 2011 at 11:56 am

    Hi Bhagwan Mane here my friend having credit card which was provided by HSBC BANK he never use the card since purchase BANK send false bil tohim pls help me and my friend.

  40. 43 Sweta Rani March 23, 2011 at 11:36 pm

    Actually i was working as a HR Executive.and this company has not given the salary of february 2011 till its time to get march salary.this company does not have any pf account but still everyone pf is deducted from their salary.Plz help me in getting the salary and the pf.I have resigned today that is 23rd march 2011.plz help me.

  41. 45 Aditya Mudgal March 31, 2011 at 7:36 pm

    If I have received some product which is short in weight, can I go to the consumer forum and get a decision against the company? What am I entitled to in terms of monetary compensation?

    • 46 Poonam Sharma March 31, 2011 at 9:09 pm

      Answer to the first question is yes, you can go to consumer court. I do not know how much monetary compensation, tho. But more than money, that win is important, right?

  42. 47 Sapna Biswas July 15, 2011 at 10:03 pm

    i want to complain regarding irregular supply of gas cylinder from S.A. Todankar(HP gas agency). inspite of having two cylinders today we were left with nothing. both the cylinders were vacant and we kept on complaining regarding the issue to the agency. but people there showed no response. please help what should we do now? we want the consumer service nymber where we can lodge a complaint and teach them a nice lesson.

  43. 48 cartas y tarot December 6, 2011 at 9:27 pm

    This surely makes perfect sense to me..

  44. 49 Laeylagul Leylagul January 10, 2012 at 7:14 am

    Wonderful work! That is the kind of info that are meant to be shared around the net. Disgrace on the seek engines for now not positioning this publish upper! Come on over and consult with my website . Thanks =)

  45. 50 deepak May 1, 2012 at 5:19 pm

    i purchase sony ericsson aino u10 mobile by naaptol 8999+299 curier charges. but when i got mobile i found mobile touch screen is not working . ear speaker is not clear hanging probles. same day i made call naaptol customer care number 09223516148, c c executive told u can send it back to naaptol nad u will get full money without any deduction , by blue dart curier office. i went blue dart , they told when we wil get mail from naaptol then we can accpt it. i called naaptol office c c executive told we r sending mail in 48 hours u can come againe blue dar office and can send it to naaptol, but gain i wend after 48 hours in blue dart but they din,t get any mail again i caaled to naaptol office c c exutive again told we r sending mail again after 48 hours u can come again to blue dat office, i again went to blue dart office after 48 hours but blue dart office person told me he din not get any mail, like that i have visited to blue dart office 8 time eight time and on eight time also same problem, naaptol exutive told again sending mail and wil have to come blue dart office, after 48 hours. like that i have visited to blue dart office 8 time ( eight time but same problem.

    My email id
    Mob no… 9896999967

  46. 51 deepak May 1, 2012 at 5:21 pm

    i got insuranced my bike of icici lombard insurance. where on RC whichle owner name is surender and father name dhuni chand . but they insured bike on the name of dhuni chand . not the name of owner surender . when i told about this mistake to executive , he told it can correct after one week. i tolt ok u can take one week. when i asked after one week again he told to wait one week. and gave his boss number(7838244468 pratush, i told about this matter to pratush . then pratush told i will gwt correct it in week. like that till 3 and half month they did not get correct this mistake . then also he was telling approval has come it will be correct soon then i told. because 4 month have passed we did not use bike. cause of this mistake . i told i should get full 12 months insurance then they told no. i wil get remaining time insurance. means lagbhag 7 monthes ka insurance milega, jo time us mistake ki vajah se nikla hai use count nhi kia jaega. that time will not be count weather in was icici executive mistake. otherwise customer can get cancle policy and can get fuul value of insurane. then i told ok . u get cancle it and send me a e mail as aproof that , u have cancled it and will get my full money back, but its about 6 monthes but till not i did not get any e mail any result. icici executive giving me time again and again but did not sent me even any emai. i am very much tensed from icici executive name ( pratush – mob no.7838244468)plz take my faver thanks deepak arya

  47. 52 tarun November 17, 2012 at 5:15 pm

    i have a project on jago grahak ps help me

  48. 53 Deepak March 21, 2019 at 9:28 pm

    This matter have solved,
    Plz remove number

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Subscribe to Visceral Observations

Add to Technorati Favorites

Thank you, Chirag!

This header has been created by Chirag.

A Torch Against Terrorists



I also write at:

Blog Archives

Read by Category

World AIDS Day 2008

Support World AIDS Day
The Hunger Site
Creative Commons License
Visceral Observations is written by Poonam Sharma. It is licensed to her under a Creative Commons Attribution-No Derivative Works 3.0 Unported License
Directory of General Blogs
November 2022