Without a preamble, I will launch into 5 random facts about consumer issues: 🙂
1. Ever thought campaigning against banks that overcharge you in name of penalty charges, watch this interesting video called The Whistle Blowers:
2. Okay, so you have read about several children falling off in main holes, some being killed due to heavy iron gates of colonies falling on them. It is chargeable under consumer courts as negligence of civic authorities and resident welfares since it is their responsibility to maintain main holes and gates. True, you can not bring a child back by filing a case but you can save other children by making these civic bodies sit up.
3. Did you know that you are entitled to refund or change even if the bill for the defective product you purchased has “No guarantee” written over it. The consumer court rules that writing “no guarantee” on bill does not mean anything because bill is provided after a purchase is made. Rather, the seller should make the defect implicitly clear to the purchaser before the latter decides to buy it.
4. How well do you read the fine print when buying a credit card or do you know what to look for in a label while buying a cloth? Even the sales guys at fabric stores are not well aware about the products they are selling. You could start with this awareness.
5. Recent Nokia recall of BL-5C battery is perhaps the first recall that Indian has recognized on such a large scale. In other countries, such recalls are common place. People refer to them when buying a product, first-hand or second-hand. In the United States, the Consumer Product Safety Commission (CPSC) works with the industry to ensure the safety of consumer products. It has toll free numbers where consumers call to report product-related accidents and injuries. CPSC makes it mandatory for the manufactures to report any complaint or information in its knowledge that could jeopardise consumer safety. Failure to do so invites legal action. On the basis of these reports and investigations, CPSC asks the manufacturers to recall the product. In India, we do not have any such body. There is no such product liability law. Can’t we do with them?